Business Webinars

In case you missed it, Google announced that call and chat history reports will no longer be available in Google Business Profiles starting July 31, 2024. This significant change can disrupt how your dealership tracks customer interactions. Join our essential webinar to learn how to adapt and ensure continuous, unified customer interaction tracking.Featured Speakers:• Ben Chodor: CEO of CallRevu• George Nenni: Author of three automotive digital marketing books on Amazon, demystifying digital marketing for car dealersDon’t let Google’s changes disrupt your dealership! Join us to keep your customer interaction tracking seamless and effective.We’ll touch on:• How This Impacts You: Overview of Google’s removal of call tracking and chat reporting, including timelines and implications for your dealership.• Alternative Solutions: Explore how CallRevu’s alt call tracking solutions, integrated with your dealership’s CRM, can seamlessly replace GBP’s tracking features. Learn how our solutions provide a unified view of customer interactions across all channels.• Leveraging GA4: Discover how tracking with Google Analytics 4 (GA4) can be utilized to maintain visibility into chat and call history even after Google’s changes take effect.• Expert Insights: Hear from industry experts on why adding a CallRevu number to your GBP is critical and how it can enhance lead generation and customer engagement.

Are you responsible for developing talent in your organisation?The Role of Mentoring in Developing Talent Webinar.If so, you’ll be aware of the challenges of engaging, retaining and developing future leaders – especially in today’s tough economy and continuing change.Talent management and development is about getting the best people in the right places at the right time. It is about skilled individuals performing according to changing business needs. It is also about developing those skilled individuals in a way that realises their full potential and satisfies their ambitions.Mentoring is one of the top strategies for helping people develop their careers and advance within an organisation. It is also critical support for people moving into new roles and taking on new challenges. Many organisations recognise this and set up mentoring programmes so benefits to the individual magnify into strategic advantages for the organisation.HR Professionals have a valuable role to play in helping employees make the most of any mentoring programme within their organisation and to find a mentor who is best suited to their needs.What is the role of mentoring in developing talent webinar about?In this practical and interactive session, Antoinette will facilitate a discussion around:- The strategic role of mentoring in developing talent- The steps needed to make it work in practice- The guidance and support that individuals needWho will benefit from this webinar?- Managers who want to unlock the potential of their employees- Mentors who want to support mentees to develop- HR professionals who want to introduce mentoring into their organisationThis session will be facilitated by Antoinette Oglethorpe, an award-winning speaker, bestselling author, consultant and coach. Her company specialises in career management and mentoring. Her mission is to empower individuals to realise their potential and fulfill their ambitions.Note: The webinar is free and we expect to be oversubscribed. Places are limited, so if you are unable to attend, we would appreciate it if you could let us know.

Are you looking to effectively manage intra group services in the Asia region? Join us for a webinar to learn about the latest trends and best practices for ensuring success in this area. Our expert panel will discuss the latest trends in intra group services in the Asia region and offer advice on how to develop effective management strategies. We will also share about the advantages and disadvantages of certain approaches to managing intra group services. With insights from our experienced panel, you'll be better equipped to make informed decisions that will benefit your organization. Speakers: Shannon Smit (Director, Transfer Pricing Solutions Australia), Adriana Calderon (Director, Transfer Pricing Solutions Asia), Hong Chuan Tan (Director, Transfer Pricing Solutions Malaysia)

What's Covered?• An introduction of Acquia’s new web experimentation and personalisation platform, Acquia Convert• How experimentation gives you the insights to boost conversions• Using testing and behavioural analytics to create productive customer journeysAcquia is proud to introduce Acquia Convert, powered by VWO, the cutting-edge platform that brings experimentation and targeting to the forefront of your digital strategy. Acquia Convert is part of Acquia’s digital experience optimisation solution, which includes content creation, management, testing, and optimisation, driving productive customer journeys from a single platform.This webinar will explore how Acquia Convert is designed to elevate your website's performance through A/B testing, multivariate testing, behavioral targeting, personalisation, and other conversion optimisation techniques.We'll guide you through the process of setting up experiments, segmenting your audience, and utilising data-driven insights to craft productive customer journeys. You'll also learn how we are leveraging AI to assist you in generating ideas and content to enhance your experimentation initiatives.Don't miss out on the opportunity to learn how to transform your website into a dynamic, conversion machine.Featured Speakers: Paul Thompson - Regional Partner Manager APAC Acquia; Marcus Duhon - Senior Solutions Engineer Acquia.

Join us for our upcoming webinar on “Getting Started on HR Service Management.” This session is exclusively for HR teams and IT teams that support HR service management.During this webinar, we will share actionable steps and best practices for a successful HR service management deployment. You’ll gain valuable insights into:Getting Started:Kate Clavet from Atlassian will walk through the Jira Service Management features and provide a live demo of setting up a new hire onboarding process.Customer Case Study:Cyrille Parent, CTO of Pikes Peak State College, will walk through their Jira Service Management environment and share lessons learned from their implementation.Alternatives to ServiceNow and Legacy Platforms:For customers looking for alternatives to ServiceNow or replacing legacy ticketing systems, we will detail the deployment process and the implementation steps. Olivia Gallo from OMG Tech Partners and Prabhu Palanisamy from Onward will share recent implementations and considerations for a successful outcome.Register now to secure your spot!

Most professionals develop their own style of leadership based on factors like experience and personality, as well as the specific needs of a company and its organisational culture. Every leader is different, but there are several leadership styles commonly used in the workplace. There are many ways to lead a team to success. In this webinar, learn about the different styles and the types of circumstances in which they may be the most effective and appropriate. What is your style? In what circumstances will it work or not? How do you adapt your style? Is it the most effective for you and your team? Is it getting the results you require? Achieve insights into strategies that will ensure your style is the right one!Presenter - Damian Panozza | Facilitator | Swinburne Edge

Join us to discover how intelligent automation drives business efficiency, cost reduction, risk mitigation and capacity creation within the finance function. Explore its applications in Accounts Payable, Accounts Receivable, FP&A, Account Reconciliation, and Compliance processes and learn from real-world examples including insightful case studies and practical demonstrations. Panelists: Patrick Armknecht - Shareholder, SD Digital Nick Curtin - Senior Sales Engineer, Automation Anywhere Zack Price - Partner Account Manager, Automation Anywhere Andrew Reo II – Automation Solution Architect, SD Digital About SD Digital SD Digital helps organizations translate technology to transformative change and realize the best version of themselves. With a forward-thinking cap and digital lens, we empower organizations to realize the art of the possible with the power of digital through business-focused and technology-enabled solutions, built on an unwavering commitment to practicality, speed to market and the user experience. Learn at www.schneiderdowns.com/digital or contact the team at contactsd@schneiderdowns.com.

A two-hour webinar on understanding the requirements and prohibitions of RESPA related to kickbacks, unearned fees, and affiliated business arrangements.Section 8 of RESPA prohibits kickbacks for business referrals and unearned fees. It’s easy to understand that “money under the table” is prohibited, but the rule is much more expansive than just money and covers any “thing of value.” What is a "thing of value"? What will an examiner be looking at to see if there has been an illegal referral? What is the “split” fee rule?Also, in today’s high interest rate environment, applications have decreased. One of the ways that loan officers are trying to encourage business is by entering into agreements with other providers in an attempt to cross-market each other (marketing service agreements (MSAs)), as well as purchase leads from various websites. This not only indicates potential Section 8 issues, but also may present concerns under the Telephone Consumer Protection Act (TCPA).Financial institutions often grapple with trying to reconcile the scope and vagueness of the rule with the complexity of real-life situations. How does an institution make sure that they are in compliance?This webinar will discuss the complete picture of Section 8 and present everyday examples that may violate Section 8 rules.WHAT YOU WILL LEARN:Which transactions are subject to Section 8Prohibition against referral feesDefinitions of “thing of value,” “referral,” and “agreement or understanding”ExamplesProhibition against split fees; ExamplesWhen gifts and promotional activities are permittedMSAs; lead generation versus referral; Potential TCPA rulesCFPB bulletins and FAQs; Other important agency bulletins, documents, and releases; and the Supreme Court interpretation of “split fee”Implications of Section 8 on business relationshipsAffiliated business arrangements and the ABA disclosurePenalties for violationsFORMAT/INSTRUCTIONAL METHOD: GROUP INTERNET-BASEDAn online presentation and any additional supplemental materials, as applicable, will serve as the basis of the presentation. You will have the option to stream the audio through your computer or dial-in using a telephone number/PIN. Ample time will be dedicated to taking questions from attendees. Be sure to submit your questions during the webinar, as we are unable to offer telephone or email support after the presentation.

The goal of this webinar is to provide an introduction to FDA’s Office of Trade and Global Partnerships (OTGP). OTGP serves as the FDA lead for addressing issues related to international trade of regulated products, mutual recognition agreements, and entering into arrangements and sharing information with global counterparts. OTGP also serves as the FDA lead for addressing cross-cutting issues in multilateral organizations, such as the World Health Organization, and coordinates issues arising in multilateral forums within FDA.Through the webinar, the audience will learn how OTGP’s work relates to pharmaceutical products and understand the different types of international agreements and arrangements used by FDA. The audience will also learn when and how to contact OTGP.INTENDED AUDIENCEManufacturers, consultants and professionals:engaged or interested in international trade of pharmaceutical products and drug supply chain issueswho have an interest in understanding FDA’s pharmaceutical mutual recognition agreements with foreign regulatorsinvolved in the development of pharmaceutical products and combination products that might be impacted by ongoing international negotiations to reduce the use of plasticsForeign regulatorsTrade associationsTOPICSA general overview of OTGP’s mission, roles, and activitiesOverview of international arrangements and mutual recognition agreements (MRAs) between FDA and foreign drug regulatory authorities and the impact of MRAs on pharmaceutical inspection processWhy the FDA cares about international trade and OTGP’s role in addressing non-tariff barriers to trade in pharmaceutical productsImplications of the United Nations (UN) plastics negotiations for pharmaceutical productsSPEAKERSJoseph Rieras (Director, Office of Trade and Global Partnerships (OTGP) | Office of Global Policy and Strategy (OGPS) | Office of the Commissioner (OC) | FDA)Eloisa Noriega (International Policy Analyst, OTGP | OGPS | OC | FDA)Azada Hafiz (International Policy Analyst, OTGP | OGPS | OC | FDA)Kristan Callahan (Senior Public Health Advisor, OTGP | OGPS | OC | FDA)Matthew Scherer (International Policy Analyst, OTGP | OGPS | OC | FDA)

Get top tips for customising NetSuite financial statements, so they reflect the needs of your business.Learn how you can customise your financial statements in NetSuite by:• Getting started with financial statement layouts.• Customising financial statement formatting.• Sharing custom reports with key stakeholders.This Suite Learning event offers a sample of the training content available through NetSuite Learning Cloud Support (LCS).Featured Speakers: Mary Ann Warguez (Education Consultant, Oracle NetSuite), Miki Miyajima (Senior Education Consultant, Oracle NetSuite).