Description
In 2023, an average of 36% of incoming calls from sales customers and 33% of incoming calls for service customers were not connected to someone at a dealership that could help them. These potential revenue opportunities slipped right through the cracks. Furthermore, an average of 66% of inbound sales opportunities did not result in a firm appointment for a test drive, which left money on the table. In an increasingly competitive market, if these staggering metrics aren't resolved, they could lead to poor overall outcomes for 2024 – and sleepless nights for dealer executives. In this data-driven webinar, Clint Byers and Ryan Pitz from Car Wars will delve deeper into the root causes of these troubling phone trends and why it's critical for dealers to fix these gaps in performance. They'll offer strategic, practical ways to reverse these trends and stay ahead of the competition. From technology-driven recommendations to agent training strategies, you'll leave this webinar armed with tactics to overcome declining phone trends in 2024. ATTEND THIS WEBINAR TO: - Understand the root cause of poor call connection in sales and service. - Discover where sales agents are missing the mark in inviting phone ups into the dealership for firm appointments. - Learn proven, feasible tactics to overcome poor call-connection performance. - Obtain training techniques that will get your agents back on track and booking appointments with customers that are 75% more likely to show up. - Grasp how to turn the phone into your dealership's competitive edge.
