Strengthening Customer Engagement: Omnichannel & Multi-channel Strategies for Outstanding Customer Experience

Description

Join us for a webinar where industry experts share insights and proven successes in omnichannel and multi-channel customer engagement. Discover how to achieve customer loyalty, service excellence, and seamless transactional experiences through innovative strategies and technologies spanning mobile apps, messaging channels, social platforms, emails, and phone calls.

Highlights:

• Seamless Customer Experiences: Explore the importance of seamless cross-channel experiences and how integrated communications platforms ensure customer satisfaction at every touchpoint.

• Unparalleled Customer Service: Learn how to stay ahead in a competitive market by delivering exceptional customer service across multiple communications channels.

• Enhanced Loyalty and Retention: Discover strategies and technologies to boost customer loyalty and retention, crucial for long-term success in consumer-facing sectors such as banking and retail.

• Brand Reputation Management: Learn how top-tier companies prioritize customer satisfaction to maintain brand reputation and swiftly address issues with cutting-edge engagement tools.

Catch our experts in customer service and engagement, making it an essential watch for key decision makers in the field.

Featured Panellists:

• Max Wang, Head of Sales Engineering APAC, Sinch

• Neetha John, Head of SAP Customer Experience, SAP Asia Pacific Japan

• Roche Vandenberghe, Chief Marketing and Digital Business Officer, FWD Life Insurance Philippines

• Hendra Yuniarto, Chief Marketing Officer, KFC & Tacobell Indonesia

Featured Moderator:

• Loek Berendsen, CEO & Founder, Bold Rethink BV