Description
In today’s ultra-competitive environment, it’s becoming increasingly difficult to keep clients happy and prevent scope creep from impacting your business' bottom line. Our recently launched State of Agency Operations Report reveals that 38% of agencies struggle with frequently overservicing clients. But what’s the solution to this age-old problem? In this webinar, we’ll unpack the common root causes of overservicing and provide actionable advice on how to manage client projects effectively and profitably. You’ll learn: The common client service pitfalls that lead to overservicing How to avoid scope creep before it starts How to create a delivery system based on the value you deliver When (& when not) to add automation to your delivery processes
